Question 1

Is searching for a renter free?

Accepted Answer

Yes. Searching by name, email, mobile number or ID is always free and never creates a record. You only pay if a match is found and you choose to unlock the full report.

Question 2

What does "Search submitted — under review" mean?

Accepted Answer

Every search requires a freshly signed Authorization & Search Consent Form for that specific person or company — this protects the person being searched and proves genuine, lawful search intent. When you submit a search, we automatically check that the document you uploaded is genuine and matches your search. This usually completes within moments and your result appears immediately. If our automatic check can't confirm it, your search is placed under manual review by our team — you'll see this as "Search submitted — under review", and we'll email you as soon as it's been checked, with the outcome also visible on your My Searches page.

Question 3

Why do you check documents before showing search results?

Accepted Answer

To protect the privacy of the person being searched and to comply with data protection law, we require proof of a genuine, specific reason to search for someone before showing any result. We verify that the signed consent form you upload is authentic and relates to your search, using an automated document-checking process, backed up by manual review where needed. This applies equally to every search — there's no way to bypass or skip this step.

Question 4

How much does a full report cost?

Accepted Answer

£15 to unlock a single report, or unlimited unlocks with a £45/month or £399/year subscription. Monthly plans include up to 5 team seats; annual plans include unlimited seats.

Question 5

Are there refunds if I don't like what a report says?

Accepted Answer

No. Payments for single reports and subscriptions are non-refundable once a report has been unlocked or a billing period has started — you're paying for access to information that's already been provided, not for a guaranteed outcome. Full detail is in our Terms & Conditions.

Question 6

Do I need to verify my identity to list a renter?

Accepted Answer

Yes. Every subscriber verifies their email or mobile number (or, for companies, a business email and registration number) before they can list anyone. This helps stop bots, fake accounts, and retaliatory listings.

Question 7

Can a company or letting agency use Assess the Renter?

Accepted Answer

Yes. Companies verify separately from individuals — with a registered company name, registration number, and a business email on their own domain — and can invite team members onto a shared monthly or annual subscription.

Question 8

Is Assess the Renter a credit bureau or linked to banks?

Accepted Answer

No. We're an independent platform only. Every listing, rating and reply is submitted directly by subscribers based on their own experience — we don't verify, investigate or endorse listings, and we're not affiliated with any bank or credit bureau. See our Terms & Conditions for our full liability position.

Question 9

What if I've been listed and disagree with it?

Accepted Answer

You'll be notified by email with a reference number. Using that reference number together with the email the listing was sent to, you can view the full listing — every question's rating, the written reason, and any photos submitted — and add a right of reply. Both the reference number and matching email are required to view it, so no one else can look up your case file: if either is wrong, including a random reference number, you'll simply see "No listing found with that reference." Your reply is linked permanently to the listing and shown to anyone who unlocks the report.

Question 10

What countries does this cover?

Accepted Answer

Assess the Renter works worldwide, across property, vehicles, equipment, furniture, venues and more, with support for international phone numbers and dial codes.

Question 11

Can I contact the person who listed a renter for more information?

Accepted Answer

Their email is always shown so you can reach them directly. Their phone number is only shown if they chose to share it when listing — it's optional.

Question 12

Can I cancel my subscription?

Accepted Answer

Yes, monthly and annual plans can be cancelled anytime. You'll keep access until the end of your current billing period — cancelling doesn't refund the current period.

Question 13

What is the "Member of Assess The Renter" badge?

Accepted Answer

Once you've unlocked your first report or gone active on a subscription, you'll see a "Member of Assess The Renter" badge on your My Reports page. You can download it and add it to your own website or listing pages to show renters that you're a verified subscriber who checks references before renting. It's entirely optional and doesn't affect your account in any way.

Question 14

What happens if multiple people share the same name?

Accepted Answer

You'll be asked to pick the right match using category and location before anything else is shown — no contact details are revealed until you've confirmed the correct person.

Question 15

Do you comply with data protection law?

Accepted Answer

Yes. Assess the Renter is built with privacy protection at its core, wherever in the world you're using it. No private contact information is ever given out: masked reports only ever confirm what the searching party already holds themselves, and listings reflect an individual's or company's own rating and opinion of a rental experience — not a disclosure of anyone's personal data. We aim to comply with relevant data protection laws, including POPIA (South Africa) and UK/EU GDPR, for anyone whose data we process, whether a subscriber or a listed renter. Assess The Renter Ltd is registered with the UK's Information Commissioner's Office (ICO), registration reference ZC233308. See our Privacy Policy for details, including how to request access to or deletion of your data.

Question 16

Will I see the renter's full contact details in a report?

Accepted Answer

No. To protect privacy and confidentiality, a renter's email, mobile number and ID are always partially masked in search results and unlocked reports — only their name, country and category are shown in full. This doesn't take anything away from you: if you're the one who listed the renter, you already have their full contact details, since you entered them yourself. If you're searching for someone, you already have the detail you searched with (their email, mobile number or ID) to compare against the masked version and confirm it's a match. The masking exists to protect the renter from having their full personal information exposed to every subscriber who searches for them — Assess the Renter shares rental experiences, not a public database of personal contact details.

Question 17

Do I need to upload anything when listing a renter?

Accepted Answer

Yes — you must upload our signed Listing Consent Addendum, attached to your rental agreement, when listing a renter. We can't accept a listing without it. This document is kept on file and only ever shared with the parties involved if the listing is disputed; it's never shown to subscribers viewing a report, since it may contain sensitive personal information. Any other supporting information, such as photos, can optionally be added and is shown as part of the report.

Question 18

Can I update my name, email or mobile number?

Accepted Answer

Yes. You can update your details anytime from your Profile page. Your name updates instantly. Changing your email or mobile number requires verifying the new email or number with a code sent to it before the change takes effect — this protects your account from being changed by anyone but you.

Question 19

I've changed jobs / companies — can I update my company name?

Accepted Answer

No — company name isn't editable on your profile. Company accounts are verified using your business email domain, and your existing listings and search history are tied to that company. If you've moved to a new company, you'll need to sign up as a new subscriber under your new company's details. Note that we don't accept free email providers (like Gmail) for company registration — if your new employer doesn't have its own business email domain, you'd sign up as an individual subscriber instead.

Frequently asked questions